This Refund Policy explains how cancellations and refunds are handled for ferry tickets booked through Navadacruise.com ("Navadacruise.com", "we", "us" or "our"), with its office at H.No. 7-1-205/LIG, Nallagandla, Lingampalli, Serilingampally, K.V. Rangareddy – 500019, Telangana, India.. It should be read together with our Terms & Conditions and Payment Policy.
1. Overview
Navadacruise.com is a booking intermediary. Ferry services are provided by third-party operators, so whether a ticket can be cancelled, and how much is refundable, depends on the cancellation terms of the operator for that sailing. Those terms are shown before you confirm your booking.
2. Cancellations Made by You
- Cancellation eligibility and any deductions follow the ferry operator's terms for the sailing you booked.
- Requests made after the operator's cancellation cut-off time may not be eligible for a refund.
- Cancellations must be requested through the Platform or by contacting our support team, with your booking reference.
3. Cancellations by the Ferry Operator
- Sailings can be cancelled or rescheduled by the operator because of weather, tidal conditions, technical issues or safety requirements.
- If the operator cancels your sailing, you will be offered the options the operator provides, which may include rebooking on another sailing (subject to availability) or a refund of the fare paid.
- We will share cancellation or schedule-change updates with you using the contact details you provided.
4. When a Refund May Not Be Available
- No-show, or arriving after the operator's specified reporting time.
- Not carrying valid identification that matches the passenger details on the ticket.
- Incorrect passenger, route or date details entered by you when booking.
- Cancellation requests made after the operator's cut-off time, unless the operator's terms say otherwise.
5. Convenience Fees
Whether a convenience fee is refundable on cancellation will be disclosed at the time of booking, before you confirm your payment.
6. How to Request a Refund
- Contact our support team by email or phone with your booking reference, the passenger name and the reason for cancellation.
- We will check with the ferry operator and confirm whether your booking is eligible and how much will be refunded.
7. Refund Processing
- Approved refunds are credited to the original payment method used for the booking.
- The time taken to show in your account depends on the payment partner and your bank. We will share the expected timeline when your refund is initiated.
8. Failed or Duplicate Payments
If money was deducted but your booking was not confirmed, or you were charged more than once, the amount is reversed to your original payment method. See our Payment Policy for details.
9. Disputes
If you disagree with a refund decision, contact our support team with your booking reference. We will review the case with the ferry operator and reply with the outcome.
10. Changes to This Policy
We may update this Refund Policy from time to time. The updated policy will be posted on this page with a revised "Last Updated" date.
11. Contact Us
For questions about cancellations or refunds, please contact us: